All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We use third party fulfillment and shipping services from Amazon Fulfillment and other third party fulfillment services to fulfill your orders. If you order more than one item, you may receive your order in separate shipments, and you may receive them in Amazon shipping boxes. Your order may also be split between service providers (i.e. you could receive one item from Amazon and another item from USPS).
We use these third party services to be able to offer you the fastest and least expensive option for shipping your items to you.
If your order ships in separate packages, you will receive all relevant tracking numbers for each service provider so you can track your packages throughout the delivery process.
Domestic Shipping Rates and Estimates
We offer FREE shipping to all 48 contiguous states within the United States.
We offer $5 flat rate shipping per item for shipping to Alaska and Hawaii.
We reserve the right to update or change our shipping policy at any time, with or without notice.
We reserve the right to charge for shipping items to you at any point in time. If we do, we will make our shipping policy and rate evident and easily determinable on our website.
We deliver most orders within 3-5 business days after handling time has passed and your order begins to ship.
We cannot always guarantee that orders to Hawaii and Alaska will arrive within 3-5 days from shipping due to many factors beyond our control, but we will always attempt to get those orders delivered within that time. And we will notify you if we expect your order to arrive outside the delivery window.
We do not offer shipping outside the United States.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Whenever you input a PO Box in your shipping address, we will attempt to ship to that PO Box. However, if our preferred carrier does not ship to PO Boxes, we may need to contact you for a deliverable address or cancel your order.
We recommend you do not use PO Box addresses for shipping your order.
Refunds, returns, and exchanges
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the cost of shipping for the return. From time to time, we may waive the return shipping costs, but we do this on a case by case basis only.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.
For complete Returns and Exchanges Policy, please visit: